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askjosephfaust.com
LifeCoachingWorks™ Terms of Service &
Satisfaction Guarantee
We acknowledge referrals. All other contact
and session information that clients share with us are confidential.
1. One-to-One Coaching Policy and
Guarantee
All Coaching sessions and packages are prepaid. Session payments are due
when session times are booked. For clients with monthly packages, payments are
due on the first of the month.
Mailed checks--for sessions booked by
phone--are to arrive within five-business days; otherwise, session times may
be booked by other clients. However, if desired times are booked when
payment arrives beyond the five-business days, you may choose either a refund
or alternate open times.
For your first package of sessions, we recommend payment by PayPal. For further
paying, we recommend using your online-bill-pay service. Enhancement:
Facilitate scheduling by creating a retainer with us.
If you are not fully satisfied with
your coaching sessions, you or your company may receive a full refund after
subtracting the cost of any coaching, products or services provided prior to
notice of cancellation. For a refund on upcoming sessions, at least
24 hours cancellation notice is required. If less than exactly 24 hours
notice is provided, then a full session fee for that session will be
deducted from your account balance.
Because un-purchased packages
are subject to rate increases, and to plan session availability for active
clients - please note the following:
Expiration of Session Packages; there will be no refunds after a package's
expiration date:
·
EMPIRE
COACHING expires at 12 calendar months from the time of
purchase.
·
THREE-MONTH Coaching Packages expire four months from the time of
purchase.
·
QUICK
START Sample expires two months from the time of purchase.
Please keep the above in mind and purchase accordingly.
2. Prepaid upcoming sessions are fully
refundable—per terms stated in bullet points above. All coaching is agreed
to and provided on a month-to-month and session-by-session basis; there are no
refunds after scheduled sessions are provided (or missed).
3. Coaching time starts when the session
is scheduled to start.
If a client is running late and then informs their coach (with less than 24
hours notice), then the client will have less time available--since the
session will still complete at the time agreed upon; the full session fee will
still apply.
If a client wants overtime and both the
client and the coach have the time available, then overtime fees will
apply.
If the coach has not heard from the client
by 10 minutes after the scheduled start time, the coach may be unavailable for
the remainder of the session. The client will be charged for the full session.
If the client provides prior notice of a delayed start time, the remainder of
the session will be available (or the entire session may be able to be
rescheduled depending on the coach's schedule).
Note: Coaching via cell phone is strongly
discouraged. Coaching while you are driving is unavailable. (Land lines with
headsets are highly recommended!)
4. Client Coaching Forms: Benefits and
Terms of Use
As a special client benefit, you will have access to our exclusive
online-interactive "Client Forms" collection.
Protect your password to protect private information.
You may share forms that you
have printed directly from the website (originals).
Any copying of any forms
without prior written consent by Joseph Faust is a copyright infringement. Any
duplication, repackaging or reformatting of the concepts in these forms in
their original or any other format is strictly prohibited. Our copyrighted
intellectual property is and will be protected to the fullest extent of the
law.
In the future, if you would
like to share coaching forms with others and no longer want to print out
original forms for them, simply invite them to use the Resources for Balance
link, to get the Quality Life Toolkit™, or to become a client.
If you have any questions, please
ask Joseph Faust before accessing these forms.
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For Additional Agreement For Corporate Coaching
Services:
click here
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